Ryan Ratledge began his railroad career in 1994 with the Burlington Northern Santa Fe Railway Corp. Beginning as a switchman, Ryan quickly rose through the ranks and last served as the Terminal Superintendent in San Bernardino, CA. Ryan joined RailAmerica as general manager of the Puget Sound and Pacific Railroad in September 2007.
In March of 2008, he was promoted to general manager of the Indiana and Ohio Railway (IORY) in Cincinnati, OH, tasked with turning around a railroad that had consistently underperformed in terms of customer service, safety and efficiency. Having accomplished that task in early 2011, Ryan was asked to lead the entire Midwest Region as a Vice President. The Region included not just the IORY, but 8 additional railroads. Under Ryan’s leadership, the Region delivered year over year reductions in the total number of FRA reportable injuries, total number of FRA reportable derailments, and human factor incidents. He also led the region in year over year improvements in customer satisfaction, growth, and operating income.
Gaynor Ryan has worked in the rail industry since 1994 when she joined the Bangor & Aroostook Railroad as a Customer Service Representative. Over the course of her career in the railroad industry, Gaynor has advanced into positions in the Marketing, Information Technology, and Human Resources departments. Prior to joining the Central Maine & Quebec Railway, Gaynor was Vice President of Human Resources with the Montreal, Maine & Atlantic Railway. At CMQR she is responsible for employee compensation and benefits, labor relations, human resources, and administration. Gaynor attended Husson University and holds an Associate’s Degree in Business.
Vice President of Operations
Chad received his Associate degree in business administration from the University of Phoenix and is currently working on his Bachelor’s degree in business management from Kansas State University. Chad began his railroad career as a conductor in 1999 with the Indiana & Ohio Railway. In 2000, he became a locomotive engineer, and four years later a dispatcher and director of train operations. He worked his way up to general manager east for Genesee & Wyoming Inc., where he served as GM of the New England Central Railroad, Connecticut Southern Railroad and Massena Terminal Railroad. In 2015, Chad joined CMQ as general manager and is now Vice President of Operations. He is responsible for engineering, mechanical and transportation departments in the United States and Canada, as well as Katahdin Railcar Services, which is a 24,000-square-foot tank car cleaning and repair facility in Derby, Maine.
Chad and his wife Beth have three children and live in Hermon, Maine. Chad enjoys coaching softball and serves on the boards of Bangor West Little League, Operation Lifesaver of Vermont, and the New England Railroad Club.